New customer ordered a special to make item and requested a cash on delivery payment method. Once the tools were made the order shipped to us and the customer canceled. We were left with $300.00 worth of tools we couldn't return due to them being specials. Customer said its not their problem and would not return anymore of our phone calls. Then we searched google and found about 5 different phone numbers for this company. Each with a voicemail set up to some person not affiliated with SPT Machine.