Purchase date: | September 2018 |
---|---|
Buyer's name: | Ed Windsor |
Buyer's username: | eddywin7@gmail.com |
E-mail: | eddywin7@gmail.com |
Phone number: | +1 347-524-0757 |
Buyer's address | 8867 Bay-16th Street 2C Brooklyn NY 11214 |
Store: | other |
Buyer's country: | United States |
Payment method: | Credit Card |
Category: | Sporting Goods |
Details: | This customer ordered a full custom sword for martial arts practice. It was clearly mentionned on the product page, checkout page, and in order confirmation emails that his order production time was 5 weeks. After 2 weeks, the customer complained about the production time. We explained in details how we work, how our Japanese craftsmen work, and then it turned to a very long conversation (about 25 pages in total). The customer has demonstrated that he was mentally very instable, and ended up filling a chargeback. As usual, the chargeback was lost, for a total cost of 1200 USD. |
Buyer's IP address: | 24.46.250.107 |
Reported at: | |
Reporter: | 103.22.X.X |
Name/Username | Phone | Reported at | Comments | |
---|---|---|---|---|
Casterland - Adam Bach | 2018-02-08 | 0 | ||
unknown | 2019-10-16 | 0 | ||
Lucy Beard | notknown@na.com | 941-371-6748 | 2016-11-20 | 11 |
Charlotte Henderson | char.hdrn@gmail.com | 2022-01-12 | 2 | |
Andrew Moxon | andym@helixhomes.co.uk | 2020-01-25 | 1 |
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