The actual customer and billing address is associated with Vincent Messina, but purchased for Abigail Fine. Abigail Fine will call and say that her friend bought items for her, but that items were missing out of the bag. Even when proof of package weight and pictures of the opened package are presented, she denies that she ever received the item and that she will file a fraud claim with the bank. Her knowledge of the system shows that this is not her first time having this conversation, based on questions and answers she has thought out her response before.