Buyer purchases and receives the book. 3 weeks later, buyer complains that the book was heavily damaged and that pages were broken.

Either buyer did not open the package for 3 weeks or the buyer finished the book and deliberately destroyed the book in order to force a refund. I’m guessing the latter.

Avoid selling to this mentally retarded dumb southerner. Scammers like this parasite deserve to get Kung Flued by the China Plague.