Once receiving ordered item, buyer is sending a note that he needs help with the order and color of the item is different. At the same time buyer is asking for a refund and offering to ship a parcel back, but he wants to get a refund before the item will be returned. Buyer is offering to show a return label only:) And showing return label he want s to get a refund for the exact ordered item. in a case shop will not agree with his terms, buyer is harming to open a case. opening a case this person is attaching retouched images of the item he ordered and received. We recommend all shops to avoid dealing with such a buyer.