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Bad Buyer: Michael Sawyer <xth7vnjsxf52dfw@marketplace.amazon.com>

Details

Purchase date:August 2016
Buyer's name:Michael Sawyer
Buyer's username:Michael Sawyer
E-mail:xth7vnjsxf52dfw@marketplace.amazon.com
Buyer's address3004 MAYWOOD CIR AUSTIN, TX 78703-1138
Store:Amazon
Buyer's country:United States
Payment method:Credit Card
Category:Electronics
Details:

*August 2, 2016 11:30 am PDT-- buyer placed order for Palm TX PDA
*August 2, 2016 06:49 pm PDT-- order shipped
*August 4, 2016 10:39 am PDT-- order delivered
*August 4, 2016 1:14 pm PDT-- Buyer requested Return Authorization saying item delivered was the wrong item.
*August 4, 2016 1:16 pm PDT-- Buyer messaged seller requesting a return shipping label
*August 4. 2016 1:18 pm PDT --Seller approved return request and messaged buyer with shipping label
*August 5, 2016 1:54 pm PDT-- buyer returned package to post office refusing shipment
*August 11, 2016 4:53 pm PDT-- Buyer messaged seller requesting refund and saying they refused delivery of item
*August 11, 2016 5:41 pm PDT-- Seller messaged buyer asking how did they know item was wrong if they refused delivery and why did they request return authorization?
*August 11, 2016 6:07 pm PDT-- Buyer replied saying they did not know what to select on Amazon's site
*August 12, 2016 1:35 pm PDT-- item returned to seller
*August 12, 2016 4:29 pm PDT-- Seller contacted buyer informing them that they returned their old Palm TX, not the new one they received. Also informed buyer that 4 items included in the original shipment were not included with the return. Items missing were: PDA, flip cover, dummy memory card slot insert and stylus. Told buyer that when they returned all of the items in original shipment that a refund would be issued. Offered to return their old Palm TX. Buyer never contacted seller again

Buyer opened the OEM box that contained the Palm TX PDA they order from the bottom, not the top (covers of box have a tamper proof factory seal and leave the word "VOID" on the outside of the box if tampered with) , removed the new Palm TX from the box and replaced it with their old, broken Palm TX. They also removed and kept the flip cover, dummy memory card and stylus. Then they closed the OEM's box and tried to conceal the fact that they had opened it from the bottom. Next day, 08/05 they returned the item to the post office refusing delivery after opening from the bottom.

Palm PDA's have the serial number located in three different places; On outside of the box, on the outside of the protective bubble envelope the PDA ships in and on the back cover of the PDA. The PDA he returned had a different serial number and did not match the number on the outside of the box or the protective bubble envelope it was in.

On August 29, 2016 the buyer filed a charge back claim with his credit card company in an attempt to get his money back AND keep the new PDA he switched his old PDA for. The credit card company denied his claim

Reported at:
Reporter:172.68.X.X
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