Buyer is a very nasty lady. Wanted to cancel her order, even though that costs sellers money because of non-refundable PayPal processing fee. Order had already shipped and she went full on maniac. I told her to open a return case and she did. She is so unpleasant that I decided to enforce our 20% re-stocking fee which is in our eBay return terms. Once the refund was issued she opened up a fraudulent PayPal case to get the re-stocking fee back even though she agreed to the terms of the sale. Now I'm sending her to collections and screwing up her credit, all over $13 which she must badly need. Avoid this buyer - she is a maniac!