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Bad Buyer:


Purchase date:March 2016
Buyer's username:n/a
Buyer's country:United Kingdom
Payment method:PayPal
Category:Health & Beauty

Valentina Palazzo accused us of lying about shipping by priority airmail and rudely demanded why her order hadn't arrived yet, two weeks after we shipped. But Easter was in between and two weeks' transit time is the average, without major holidays in between so we explained her this, and told her we did not appreciate she calling us liars and being rude to us. She responded by reiterating that she was certain, because she was an expert in the Royal Mail's itl. mail processing matters, since she "buys a lot from overseas" (we however ship over 1500 parcels/year to the UK alone) and she said she could do great damage to our reputation (and thus destroy our company) if she'd call us rude, incompetent liars online.
We searched for her name and she routinely accuses companies she does business with to be criminal organizations, saying those companies are fakes that steal customer's money. Oxfam was accused of being a criminal organization by her, as well as House of Fraser, Bodybuilding .com, Discount Vitamins And Herbs, Mango etc. It appears that as soon as Ms. VALENTINA PALAZZO gets annoyed by a postal transit delay or any other issue, and the company does not profusely apologize when she rudely accuses and complains, she will drag that company's name through the dust as revenge.

Buyer's IP address:
Reported at:
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Update: Valentina Palazzo is now guilty of aggravated criminal libel (making knowingly false statements with intent to cause financial harm) by publicly claiming on Trustpilot: "They are also ripping off customers, they get the money but do not deliver goods.". We will have this crime prosecuted in the UK, since she is a UK resident and we are a UK company. We will sue for damages, penalties and legal costs.

Posted over 1 year ago by 141.101.X.X Report as SPAM - Vaughter Wellness website. What a terrible experience!
When I simply asked where was my order (it is my right as a customer asking updates on my order) Sarah Vaughter was very aggressive and abusive, she threatened me to public blacklisting, and she did! She illegally published online my photo and my private address without my consent. This is criminal offence, violation of right of publicity, defamation. She is still bombarding me with abusive emails (despite I am ignoring them) publishing maliciously comments against me, making false accusation (as per her comments posted online), violating my rights as a customer and personal data. This is harassment. Unfortunately I am not the only victim. I made my researches online, found out that many other customers have been ripped off and defamed by Sarah Vaughter.
This madness and rudeness for no reason at all! I simply asked an update on my order. I paid for it 3 weeks ago, order not received. I reported to the Police.

Posted over 1 year ago by 162.158.X.X Report as SPAM

Valentina Palazzo from Richmond keeps lying, this time that we "ripped off HUNDREDS of customers". We emailed her a total of two times: (1) To inform her of the URL's of her blacklisting (so that she could offer to retract her threat of libel and we could retract the blacklisting) (2) To inform her she should cease & desist with her ACTUAL libel because we had contacted a defamation attorney. In addition, we responded a couple times to the customer support ticket she had opened with us, notifying her that her escalating false claims would not look good in court.

In our opinion, Valentina Palazzo is a criminal. Libel with intent to do financial harm, especially when knowing that the claims are false, is a prisonable offense. We urge future employers and other relationships of her to take her emotional instability into account, her dishonesty and her criminal activity in order to harm those that do not supplicate to her.

Posted over 1 year ago by 141.101.X.X Report as SPAM

You sent me a no good, totally depleted battery for laptop. It was a piece of trash. That's why I was so mad.

Posted 9 months ago by 173.245.X.X Report as SPAM

If you're commenting on our blacklisting of Valentina Palazzo: We're in the skincare busines sand never sold any laptop batteries. You mean Valentina Palazzo scammed you too?

Posted 9 months ago by 141.101.X.X Report as SPAM
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