Valentina Palazzo accused us of lying about shipping by priority airmail and rudely demanded why her order hadn't arrived yet, two weeks after we shipped. But Easter was in between and two weeks' transit time is the average, without major holidays in between so we explained her this, and told her we did not appreciate she calling us liars and being rude to us. She responded by reiterating that she was certain, because she was an expert in the Royal Mail's itl. mail processing matters, since she "buys a lot from overseas" (we however ship over 1500 parcels/year to the UK alone) and she said she could do great damage to our reputation (and thus destroy our company) if she'd call us rude, incompetent liars online.
We searched for her name and she routinely accuses companies she does business with to be criminal organizations, saying those companies are fakes that steal customer's money. Oxfam was accused of being a criminal organization by her, as well as House of Fraser, Bodybuilding .com, Discount Vitamins And Herbs, Mango etc. It appears that as soon as Ms. VALENTINA PALAZZO gets annoyed by a postal transit delay or any other issue, and the company does not profusely apologize when she rudely accuses and complains, she will drag that company's name through the dust as revenge.