Buyer sends us a snotty email about a 2 products claiming they were faulty. Her email is very abusive and snotty and demands money or she will leave negative feedback.

We are very reasonable people, if the message had been a normal message we would have just refunded in full but when people send snotty messages like these it's obvious from the text in the message the type of person we are dealing with.

This person continues to be aggressive and continues with her demands that do not help her cause.

She demands we pay for the return of the product which we agree to and told her to use the provided label she received with her order. She ignores this request complaining she WANTS the money to pay for it not to use our label and then scribbles our address on an envelope with messages to royal mail included. It was received a few days later but was all used. One item was faulty we agreed but due to her negative feedback threats and snotty messages the one which was not faulty we refused to refund.

She then opens up a resolution in Paypal and says she had not received the items. We prove she has had them so paypal then close the case with no refund.

Buyer then turns her attention to social media and attacks our facebook page leaving 1* negative reviews saying how bad we are and we sell rubbish products.

Buyer then opens a case on eBay and claims the same stuff. This time eBay refund her in full but also decide it's not our fault and refund her out of there bucket of money.

Buyer then leaves negative feedback.