|Purchase date:||November 2018|
|Buyer's name:||Baojia Zhong (eBay) & ShaQu An (Paypal)|
|Buyer's address||Quincy, MA|
|eBay item #:||253998890252|
|Buyer's country:||United States|
I am so glad I found this site because I am their latest victim. I have a 20-year history on my eBay account and 100% positive feedback over the past two decades.
I would like to encourage any sellers here that have been targeted by these scammers to remember that eBay policies on their website state that there are certain behaviors buyers are not allowed to do. In the other cases I've read here, the buyer is at fault according to eBay's terms outlined here: https://www.ebay.com/help/policies/rules-policies-buyers/buying-practices-policy?id=4374#section2
For a link to an image where I've highlighted these abusive buyer actions eBay claims they won't tolerate, those can be viewed here: https://i.imgur.com/pI8usTU.jpg
My story begins with listing my brand-new sealed in box Intel 7700k CPU on the 25th of November 2018. It sold to this fraudulent individual on the 26th. I immediately had reservations when I noticed the strange name on the transaction and that the user had registered on eBay the very same day they purchased the cpu from me. I only accepted the sale because I was afraid that I'd already be out the $40+ final value fee if I denied the transaction. eBay has no filters available for sellers that allow us to accept or deny transactions from new users.
I paid extra for signatured delivery confirmation and verified with this individual through eBay's messaging system that I had their correct address. I also asked if they'd be available to sign for the package upon arrival. They said yes to both.
On the same day that the item arrived in Quincy, MA on the 3rd of December I checked the tracking information. The package was delivered to a different address than I sent it to. I assume once they got the tracking number from me, they called USPS and had it re-routed. The person that signed for it had a french-sounding last name beginning with "La" and they signed for it at HarborSouth Tower 100 Hancock St. "Board of Hearings".
As I usually do, I thought the transaction was over with so I gave positive feedback.
Then the buyer immediately created a "SNAD" (signifigantly not as described) case on eBay for the cpu one day after arrival and went dead silent, refusing to have further contact with me. "SNAD" claims are a loophole that puts the onus on the seller to be forced to pay for and provide a return shipping label to the buyer when they demand a return.
I messaged the buyer three times saying that I would not have sold a defective cpu to him, that it was exactly as described (Intel doesn't sell defective cpu's new in box) and that I'd be available to help him install it if he wasn't experienced with computer hardware. He never replied while I waited for him to write me back. Now it's evident he did this deliberately and my Paypal balance went negative in the process. As I waited for a response, the time to resolve the issue expired and the buyer escalated the case. eBay/Paypal immediately sided with him and refunded his money.
This is where it gets interesting. After he asked eBay to step in (while having ZERO contact with me during the dispute) he complained to them that I still had not supplied him with a return shipping label on the 8th. However, the day after he received the cpu a package was sent to an address in my area from Bethpage, NY as "proof" he returned my cpu. He uploaded this tracking number to eBay around the 8th. Because he didn't sent it to my correct address, there's no way I can retrieve the return. I am sure it's probably an empty box anyway after coming across this page and that this same group is doing this to other sellers to get free Intel cpu's.
Where is eBay or Paypal requiring any proof from the buyer that they are on the up-and-up? What a horribly inefficient system.
I am in the process of contacting Appeals to see what can be done and taking the necessary steps to see that this situation is dealt with properly by law enforcement. I'd like to know that these people are caught and charged. In the meantime, I'm considering closing my eBay and Paypal accounts and never using them again if this isn't resolved. This seems to be a small and organized crime ring that's abusing all of the loopholes in eBay's and Paypal's the buyer protection system while eBay requires nothing of them in return other than a USPS confirmation number. The ecdnd.com domain these scammers are using to generate e-mail addresses for their Paypal accounts originates in Hong Kong, so it is more than likely a group of Chinese nationals behind this scheme.