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Bad Buyer: audisuv <audi@live.ca>

Details

Purchase date:November 2014
Buyer's name:Elton Egidio Highfield
Buyer's username:audisuv
E-mail:audi@live.ca
Buyer's address42 Seamist Crescent Scarborough ON m1v3k4
Store:eBAY
Buyer's country:Canada
Payment method:PayPal
Category:Computers & Networking
Details:

This person purchased a 'manufacturer refurbished' computer on eBay. When the computer was delivered he found that the touchscreen didn't work. Lenovo support couldn't help. I spent an hour on the phone with him but that didn't work either. I offered to issue a full refund for a return which he agreed to. Later he claimed that he wanted me to pay his return shipping costs as well as the customs charges he paid. As per our return policy the buyer must pay for return charges, however I agreed to make an exception and offered to cover his return charges for him. The buyer left a negative feedback stating that I sold him a defective item which he purchased as 'New' and that I had refused to offer him a refund for his purchase !!

Reported at:
Reporter:72.69.X.X
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Comments

When dealing with rude customers, it's crucial to remember, try not to take any comments personally, listen actively to your customer, and apologize if it's appropriate to do so.
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Posted about 4 years ago by 162.158.X.X Report as SPAM
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