The buyer placed an order that included multiple items.
After receiving the package, the buyer falsely claimed that one of the items was missing, despite clear evidence showing that all ordered products were delivered.
The buyer provided misleading information, stating they had not been informed about any issues with the order, when the shipment and delivery records show no discrepancies.
The buyer also attempted to seek a refund for the "missing" item, despite evidence to the contrary.
Such behavior indicates an intent to manipulate the refund process and disrupt business operations.