Buyer purchased a toy and decided she no longer wanted it (Christmas gift) so she requested to return it. Upon hearing that she would have to pay return shipping for a unwanted item (go figure) she filed a atoz claim and lied and said she received a empty box.

We give customers the benefit of the doubt but when they decide to blatantly rip a seller off they need to be exposed. Stealing is stealing whether you walk out of a retail location or attempt to defraud a online purchase.