Apparently this user felt that the item they received was not as described. He simply claims "it doesn't work" when I know for a fact that it worked upon sending it out completely bubble wrapped while inside of a padded USPS flat rate envelope. The buyer instantly left negative feedback and opened a case with eBay without a single message to me to try and work things out. This is definitely not the type of person I would like to do business with on eBay...he has tarnished my 100% feedback rating that I worked very hard to maintain since 2002.