This woman is horrible. She requested a bracelet to have custom modifications including rosé gold electroplating, then when she got it she decided she wanted to return it because she didn't like the way it look. I have a return policy and it states no returns on customized orders. She was horrible. Calling me a liar & saying the Morganites where fake etc. when I pointed out the return policy she opened a case saying I sent her a different item then was listed(all the messages for the modifications where through etsy). Later I find out that she opened a shop 3 weeks earlier & has been buying others handmade jewelry then relisting them as she had made them!! Which is a violation of etsy policy. I had to report her.