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Bad Buyer: safricana


Purchase date:September 2012
Buyer's name:Chane A.
Buyer's username:safricana
Buyer's addressxxx W 37th st, Apt xx, New York NY 10018
Buyer's country:United States
Payment method:PayPal
Category:Dolls & Bears

Safricana bought a $200 item from us and claimed the condition was not as described. I immediately apologized, sent a 10% refund on item and 10% refund on postage (without even asking for pictures). I also offered to send a full refund on item and shipping, plus return shipping if they wanted to return it. Incidentally, this person readily leaves negative feedback, as shown on their feedback-left page. They said they'd send pictures which took weeks. ..... When they finally sent the pictures, they showed the EXACT condition issues which were shown prominently in the GALLERY PHOTO! The person admitted they'd made a mistake but ASKED FOR MORE MONEY BACK! Afraid they'd leave us a negative because of their history, I doubled the refund, altogether losing around $50. .... This person was at least civil, but seemed rather inconsiderate and readily belittled my merchandise. Throughout the weeks we corresponded, the item seemed to conveniently get worse and worse with each email. They gave me a suspiciously growing list of imperfections the item supposedly had. This person complained of things no one else ever has (patina on the metal corners of a trunk, the way the inside edges of the wallpaper of the trunk met up, etc.) ..... ..... In summary, I don't think this person is an intentional scam artist, but I think they are inconsiderate. I think they are an unreasonably picky collector who wanted a mint item (my item was listed as NOT mint and imperfections were disclosed). I know they made a mistake reading the listing and reviewing the pictures (and they know it too!) I am certain they knew they were wrong but capitalized on the opportunity to get something for less, since eBay protects buyers but not sellers. ..... ***Upon request, I can email screenshots of safricana's messages admitting they were wrong and showing the "damage" from the gallery photo*** Thank you for reading and Good Luck! :)

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