Buyer purchased candlestick holders. Listing includes multiple pictures that show that there is a shallow indent in the top of the holder. Listing clearly clarifies
Note that these have a shallow indent on the top so to help keep the candles in place:
melt the bottom of each candle until the wax begins dripping
allow the wax to drip into each holder
stick each candle into its holder (and the melted wax)
hold it in place for a few seconds until the wax cools and dries

Buyer received parcel and was abusive saying we were joking and how was he supposed to put the candles in the holders clearly demonstrating that he had not read the description. 2 minutes later obviously without even trying the suggestion in the listing the buyer had left negative feedback for our store. Buyer had clearly NOT read the description but instead of humbly accepting his error decided it was the seller's fault.