This person has horrible English, doesn't read instructions, constantly miscommunicates, and doesnt listen to reason.
Here are 2 excerpts from her messages
"Sorry my grandma just pass away, I almost feeling down
Please send me as soon as possible
Thank you"
"You sold me it's not ginseng, my grandfather is pharmacy Doctor, he checked it & sure that's Angelica sinensis
How can you do it???? You sell wrong items for everyone!!!
You want to give me answer???"

Completely irrational. I put her on my block list immediately.