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Bad Buyer: pbmax_2 AND marle_1808 AND marle_7308 <pbmax@erols.com>

Details

Purchase date:February 2020
Buyer's name:Martha Levin
Buyer's username:pbmax_2 AND marle_1808 AND marle_7308
E-mail:pbmax@erols.com
Phone number:unknown
Buyer's address740 Tiffany Ct., Gaithersburg, MD 20878 AND 17215 Friends House Rd, Lodge 3, Apt 105, Sandy Spring, MD 20860-1227
Store:eBAY
eBay item #:303390502252, 303404753551, 303582717628
Buyer's country:United States
Payment method:PayPal
Category:Jewelry & Watches
Details:

Martha purchased a pin from me on ebay. Initially she tried to get me to reduce the price on what is unquestionably a luxury item claiming she was a visually challenged veteran. (Playing the vet card to buy jewelry, wow.) When I declined, she purchased the pin but had much trouble understanding the payment process and how USPS tracking works. I mailed her pin within 24 hours of her payment, and she was sent the tracking number through ebay. When the pin hadn't arrived in 5 days, she filed a dispute with ebay, and was very rude to me, saying I was a disreputable seller, that I probably hadn't even mailed it, and threatened negative feedback. I had to explain in detail how to understand the USPS tracking which showed not only receipt of the package, but that it had traveled to her local sectional post office. The package seemed stalled at that post office though, as it hadn't moved in a few days. She was still very angry with me, and her emails were very hostile and rude. I called my local post office to see if anything could be done, and they said to call the delivery post office, which I did. The clerk there said he would put a tracer on the package. I explained all of this to Martha, even asking what else she thought I should do, but she was still dissatisfied. After a few more days I refunded her in full with a polite apology (even though this was not my fault). A day later the post office delivered the pin and she confirmed receipt of it. However she claimed not to understand that I now needed to be repaid. She said she spoke to both Amazon and Paypal and they said nothing needed to be done. I had to basically shame her saying that she now had her money back AND the pin, and that wasn't fair to me. She used a credit card through paypal, but insisted that she didn't pay through paypal. She said I should get my refund from the post office, not her. Here is one of her more coherent emails:

"I just got home give me a break. I don't know how to do this. I have never done this and I don't deal with pay pal as I did not pay on pay pal., I will call my credit card and ask them what to do. I am on the phone with EBAY now and I don't spend my time in front of the computer. I did pay by pay pal and I wont see it on my cc bill til the end of march. so until I can get this straightened out . Ebay tells me you know what to do. Ebay is telling me that I don't have to do anything . every thing is in process now. I was told to ignore paypal and ebay will pay that last amount of 49.95."

Every step of this process was not understood by the buyer. I had to explain everything, which I did patiently and politely. In the end she finally did repay me for the pin, but this was SO not worth the hassle. So I blocked the bidder. Shortly thereafter she created a brand new ebay ID in order to buy another one of my pins using buy-it-now. I canceled the order and explained that I had blocked her from bidding and that creating a new ebay ID in order to place an unwanted bid was a violation of their terms of service, and I blocked that ID as well. A few weeks later she created yet another new ebay ID to try to buy another of my items. I again blocked her ID, the third now. I haven't heard from her since then. This is a nightmare buyer you want to avoid.

Reported at:
Reporter:162.158.X.X
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