Return ID: 5156401133
Requested: Jul 31, 2020
Reason: Arrived damaged

Buyer made a return claim through eBay stating the item she received was damaged in transport. Buyer never sent the item back. case closed right? Wrong!
Here's what happened
Aug. 2 :The case was resolved (in our favour, because we refunded the buyer)
Aug. 2 :Case opened (by eBay, because the refund was stuck, so we asked eBay to step in)
Jul. 31 :The buyer accepted a partial refund
Jul. 31 :You offered a partial refund
Comments As per our phone conversation I am offering a partial refund and hope this helps with the problem you experienced.. Sorry for your inconvenience , Jadee
Jul. 31 :The buyer requested a return
CommentsThis item arrived reeling of cigarette smoke with many pieces damaged from being thrust into only a plastic bag for shipping from the netherlands to massachusetts. Seller wants ME to go through all of the work of taking to the post office taking extensive photos etc for THEIR poor work. It is NOT the post office’s fault and filing a damage claim through them is dishonest.
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date: Aug 15, 2020, 10:41 PM
subject: New message received - New Case ID #PP-D-80730113

date: Aug 15, 2020, 11:40 PM
subject: Your Dispute Has Been Escalated To A Claim - Case PP-D-80730113
The buyer has asked to escalate this dispute to a claim.

We will review all messages for this dispute in the Resolution Center and may contact you for more information.

If we ask for more information, you'll need to respond within the required time frame. If you don't respond on time, the case may be decided in favor of the buyer.

Transaction Details

Buyer’s Name: William Kramer
Buyer’s Email: dakramer99@verizon.net
Buyer’s Transaction ID: 8HA19617FK267100P
Transaction Date: July 18, 2020
Transaction Amount: $276.23 USD
Your Transaction ID: 39896165F3682210L
Item Number: 154010155820
Case Number: PP-D-80730113
Refund Amount: $276.23 USD
Thanks,

PayPal

So the buyer is misusing the eBay Money Back guarantee resolution, and now tries to make a claim through PayPal.
This buyer is also a seller in the same category as the item she bought. Abusive buyer policy

Don't abuse the buyer protection programs
Not allowed Not allowed
Opening duplicate requests using other buyer protection programs
Harassing sellers about an item not received before the latest estimated delivery date has passed
Opening an eBay Money Back Guarantee request or other buyer protection case:
When you have already received a refund from the seller or reimbursement from your payment provider
When you haven't paid for an item
As retaliation against a seller following a previous dispute

Be very aware of this buyer