This buyer contacted us extremely irate and accusing us of false advertising and not sending her the items she was expecting. SHe threatened to report us to a tv personality that investigates 'dodgy sellers' and demanded a full refund and the item she had ordered. Upon discussion it became clear she had actually ordered the wrong item from us and that was why the description did not match what she was expecting. Realising this we offered to exchange the item she had ordered by accident for the one she actually wanted. At this point she stopped replying, presumably because she was embarrassed that the issue was actually her fault. The next day she left us a bad review. This buyer was clearly looking to be angry and acted completely unreasonably and had no interest in resolving the matter even to her own satisfaction.