Buyer purchased a product from us for $11. We offer free shipping and this cost us around $5.50. We ended up making a loss on this product of around 30 cents. That is our problem of course but this customer somehow found this same product for 7.50. They told us we ripped them off and asked for a refund or a return. All I ask is if you are someone like this either shop around more before making a purchase or keep the product because you are taking advantage of free returns without even a second thought of how unethical it is.