Ms. Hullings purchased a group of books, added special instructions which I was happy to do, then when she received the package she said they smelled and were stained. This was not true but I then received neg. feedback, harassing e-mails, she got my personal info and then opened a case to get her money back. Fine whatever but she kept 2 of the books and so now I have to go back to paypal and appeal. Again she is bad-mouthing me. Now I think that this is just a game for her.