Buyer ordered a RhinoLip From us.
It's all we've sold or listed since 2006. We're the Proprietary Original Manufacturer & Retailer of the product.

We've got a very detailed listing with Independent YouTube Unboxing & Review Video, Package Contents link, 12 Gallery Pictures, All the Descriptives filled out. a DOUBLE Column Item Description, a White-Board Explainer Video, an extensive Picture Gallery sorted by Make/Model Car, & an Install Video.

We've even had the listing professionally translated into 8 different languages.

We have 30 Day returns + Fast & Free Returns. The ONLY WAY to get an "item not as described" or "Wasn't what I thought or Expected" is for the Buyer to NO READ THE LISTING OUTLINE

(A Violation of eBay Buyer Policy as a matter of fact as outlined here: https://www.ebay.com/help/policies/rules-policies-buyers/rules-policies-buyers?id=4206 Under the Expand to read "Our Full Policy" "Make sure that you read the listing description before you bid. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale. For example, some sellers only want to sell to bidders who live in a certain country, or who will pay using PayPal. Only bid on or buy an item if you can meet the requirements described in the listing. If you bid on an item and you don't meet the seller's requirements, we consider that unwelcome and malicious buying").

Buyer filed a Return & we immediately communicated with him regarding the "Not as described" assertion since that usually means a Tiny Phone device & NOT reading the listing. We called the Buyer several times & sent several eMails to him as well with our call-back info in the eMails. Buyer was never available when we called him & he never called us back either.

We got the return back (We pay for return shipping) & immediately issued a full refund (No restocking fee) even though the Buyer kept some items that we pack with the kit.

Then today (April 4th) we notice the Buyer left us a Negative Feedback. We sent an eMail asking why & got no reply so we called eBay & asserted eBay policy regarding our NEW RETAIL PACKAGED PRODUCT cannot be anything less or more than EXACTLY as our listing presents it to be & that the ebay Buyers feedback indicated he did NOT follow eBay policy to "READ THE LISTING" nor did the buyer ever communicate with us regarding the matter in the least.

We even notified the Buyer via his facebook business page for his Shop & got no reply.

We documented all of this with screen captures of the contact (Mobile Phone calls & the Facebook page Messenger) & eBay was kind enough to remove the Negative Feedback.

Here's is the Buyers info & note that the Phone number is to his Business & not a "Monitored" line as per his own voice-Greeting message indicates when you call it (Says to NOT leave a Message, it is not monitored)
1811 Auto
Joey Abutel
278 Van Brunt St
Brooklyn, NY 11231-1236
United States
(718) 855-7700