Brenda Harper stole one of our skin treatment devices and uses it in her clinic "California Faces". It started with Mrs. Harper rudely and shouting at us in all-caps "WHERE IS MY TRACKING NUMBER HOW CAN I TRACK IT WHEN I DONT HAVE IT!!". When we politely explained that she was going to receive it soon and that there was no need to shout, she responded she would "send back the shipment" but we received nothing back and she refused to give us a tracking number. But then she then admitted that she kept the item after all, by filing a "not as described" chargeback. She then claimed a $1 removable magnet was missing. We offered to replace it but she was not interested. In addition to our loss, we were also fined $20 for the chargeback itself.