Buyer purchased dishes on Amazon. Buyer said claimed damage occurred during shipping. I asked for pictures so that I could file an insurance claim with UPS. Buyer then said the dishes were fine but that the outer box they were shipped in was damaged! WUT??? Ok... The outer box was just a plain brown box for shipping. There was the dishes in the manufacturers box inside the shipping box that was just fine. She asked for a refund and wanted to keep the dishes. I explained that the outer box was recyclable material that was not part of her purchase but was part of my shipping process. Buyer said she wanted to use that box for storage. Buyer left negative feedback because an outer box was ripped.