| Details: | Buyer filed a return under the reason “Doesn’t match description or photos,” claiming the Surface Laptop Studio 2’s battery life was less than expected but this was really a ruse for buyer’s remorse. The issue was, no claims were made by us about battery life in the listing. Even worse, the buyer cited an outside source (Microsoft) and misread the source missing the part in Microsoft’s specifications where their battery life rating (again, this is an external website we do not cite or link to in our listing) explicitly states the battery life includes standby time. The user was only using the device actively with no standby and in doing so falsely and dishonestly complained that our listing did not match the product when we wrote no claims of battery life whatsoever in our listing. After they conceded they were wrong and while already admitting the device worked, they closed the return and then asked if we would (dishonestly and falsely) open a return filing the item as defective or damaged with the shipping company or distributor. This is a dishonest buyer best avoided at all costs who wants sellers to defraud others just on account of their buyer’s remorse! |
|---|
Comments
This user has now initiated a fraudulent chargeback with their credit institution. I assert that I never consented to open a new return claim with the buyer to refund them the full amount less shipping. I assert that the buyer has dishonestly tried to return a working product under false reasons. The facts in the full testimony and description of the events prove it. In short, the buyer falsely accused me of an inaccurate item listing, and then in finally conceding they had done insufficient research prior to purchase, the buyer requested that he and I dishonestly file the item as damaged or defective. It is clear per this description and the message conversation history with the buyer that the buyer is wanting to defraud myself, their credit institution, eBay, and others.
Posted 5 months ago by 68.54.X.X Report as SPAM