Seth Rossendale - ART of Wrap
Cars, Boats, Vehicles & Parts
Our website is based in UK, customer was in USA. He ordered Smart body panels, to be painted in original colours. We have experience of painting over 2500 panels like this. Our website terms state that for any car over 5 years old, (his is 12) there could be no absolute guarantee of 100% colour match as the car itself would not be in front of the painter, and the chances are strong that the old panels would have faded somewhat, the painting was always to original paintcode and would match an original new panel we hold in stock.
He did not contact me, just filed dispute with Paypal saying that there was a "slight shade difference", and claimed that he had had to get them repainted locally at enormous cost. And guess what? Paypal believed him, paying no attention to my terms and conditions as above, just gave him his money back. It meant he received back more than cost of the panels AND the painting my end, the refund ate right into the shipping cost so we lost all ends up.