Buyer Bruce Hill bought a handmade bong used it a few days then decided he wanted a refund. The buyer was abusive in his communications to me. It was clear to me that if a refunded wasn't forthcoming then he would retaliate with opening a credit dispute. I don't accept returns on bongs for health and hygiene reasons. My return policy is clear on this. Unfortunately, there are people like this that abuse the system by intentionally buying a product for the sole purpose of using it as a rental with no expectation of ever keeping the product.