Sold this buyer the following "Artist Carol Robinson " Paris Flower Market " Lilacs Art Print Framed" Listed in the following eBay Category : |Listed in category: Art>Art Prints. Her statement Dear seller: Regretfully, I must request to return this "art print." It is nothing like what I thought I was getting. While it is a nice print, the price is just not justifiable. It's not a watercolor, nor is it matted or framed well. I have never made a complaint on eBay, but this just floored me. Sorry, I'm hoping you will understand.
Regards, Mary Jane Pagano .. the buyer pressed then a INAD on eBay : Jul 05The buyer (pagamarycm) created a return (5153742749)
Order number 25-05283-80248
Reason for return Doesn't match description or photos
CommentsThey made it sound like this was an original painting and the price they were charging seemed in line with such; it's a print, not signed (copy of signature), it's not matted and looks cheap. I am totally dissatisfied. They do not want to refund my money. Please help. Sincerely, Mary Jane Pagano. Jul 06The buyer sent you a message
MessageI'm sorry, but I disagree. Your description made it sound as though it was an original painting, signed by the artist, but, alas, it was a print with a copy of her signature. Usually, as you may already know, if an artist signs their work with a real pen, pencil, piece of chalk, that makes it an original. I feel you are deceptive in your description and would never have purchased such a print for a total of $148.00 that could probably be bought at Walmart or Target for a fraction of what you charged. I am a good consumer and know what is good and what is "ehh." I am requesting a total refund. Our reply Jul 06You sent a message
MessageThis is our listing starting with the title Artist Carol Robinson " Paris Flower Market " Lilacs Art Print Framed Listed in the following eBay Category : |Listed in category: Art>Art Prints Stunning Artwork by Famous Artist Carol Robinson Subject is a bouquet of lilacs and some additional flowers Titled : PARIS FLOWER MARKET GORGEOUS !! Size of print : 9.75 x 7.75 inch Total including frame : 12.5 x 10.5 inches Art is framed in a gorgeous wooden frame Also protected behind glass EXCELLENT CONDITION Has a metal hanger for immediate hanging ----- No matter how many times you demand a refund we have no returns on buyer remorse. The art print was 100% as described and you are making a false claim which is against Ebay policies . We only refund for damaged items with insurance and even in those cases no items are returned to us due to the pandemic. Your art print will not be refunded nor will we accept it back. Our listing was stated as a framed print. As you can see no where in our listing are we mentioning an original painting or watercolour. Our listing was 100% rightly posted. Everyone who read the listing would know, that it is a framed print. It has been listed in the correct eBay Category under Art>Art Prints. You are making up things and insulting the art by saying it is dollar store and walmart etc. In one email you said it was a nice print. This shows that you do know it is a print and making up a story. An art print does not arrive as an original as you had hoped for.. You bought a print and we cannot do anymore for you. We have been in business for a very long time selling on eBay and we never mislead our buyers. We take many pictures and we describe the items very well. We post it in the correct category so that buyers know what they are purchasing. You knew you were getting a print and then all of a sudden you have the notion you want an original. It was not an original and never was one. Again we will not refund you.. Have a lovely evening