Buyer claimed the trench coat had marks and perfume smell even though I specifically mentioned that it had gone through professional dry cleaning hence the perfume smell, and I requested photos of alleged marks on the coat, but buyer could not provide any photos. Buyer refused to pay return postage even though 'returns not accepted' was part of the stated transaction terms and condition. Buyer escalated to PayPal and I had no choice but to refund. I received the coat with zero visible defects and no marks at all. Asked the buyer if he could point out where the alleged marks were, and received radio silence.