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Bad Buyer: barnett.wm@gmail.com <barnett.wm@gmail.com>

Details

Purchase date:June 2014
Buyer's name:William Barnett
Buyer's username:barnett.wm@gmail.com
E-mail:barnett.wm@gmail.com
Phone number:980-297-4499
Buyer's address8600 Summerfield Lane, Huntersville, NC, 28078
Store:other
Buyer's country:United States
Payment method:PayPal
Category:Baby
Details:

This buyer purchased a product from us. They used the product which was a personal care bedding item and returned it with hair, stains and odors. They wanted a refund from our company but we don't refund on used items. That is stated on our website. This buyer William Barnett emailed paypal and said we sent him the wrong product. They were refunded by Paypal even with over 25 pictures of hair and stains as evidence that the item was used by the buyer. We have filed a countersuit with paypal as clearly we should not have to give someone back money on a used item. If we sent him the wrong item why did he use it? He should never have opened and used the item if it was the wrong one. This was a 200 dollar item that he stole from us, because now we can not resell and he has gotten all of our money including shipping costs refunded. Do not trust this buyer!

Buyer's IP address:75.176.65.80
Reported at:
Reporter:76.179.X.X
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Comments

Frivolous report from the seller above. We purchased an item from the seller (Humanity Organics). When it arrived the baby care bedding product was stuffed into a box that was way too small for the product. The box flaps were protruding outward and the tape was splitting. Looking back I should have refused the delivery at that time. What reputable company would ship the item like this I thought. I unboxed the item and laid it out on the bed.

At that time we determined it would not work for us. I placed the item back in the box and followed the instructions for return. I called their phone number listed on their website and instructions, it was disconnected. Over the next several days I kept calling the number listed and emailed the address listed. Same disconnected number and no reply to emails. I then became concerned that I was getting scammed. I contacted the manufacturer of the product (Bean Products) to inquire about Humanity Organics. I explained to them the issue, Bean stated they would attempt to contact Humanity Organics. Bean said to call them back in 24 hours if Humanity Organics doesn't contact me. Within hours I was emailed by the seller. From the same emailed address I had been sending email to. I explained to the seller exactly the way I did in the beginning of this comment. I felt I was made out to be the problem. I packaged up the product and determined I cannot sent it back in the same box it was sent to me. I boxed it up in a much larger and proper box and sent back via FedEx at a cost of approx $45. After reviewing a couple of Amazon reviews of this seller and the product I knew what was coming next. (Amazon: humanity organics family sleeper). The seller refused to refund.

I started a PayPal dispute online. Because there was not an exact reason to select appropriate to this situation I contacted PayPal to inquire. They stated to select a reason as close as possible to this case. PayPal stated what I type into the report is the important part. I started the report and selected: "Not as Described". Not "wrong product" as the seller erroneously states above. I then stated to PayPal the situation as I did in this comment. PayPal agreed with the buyer and issued the refund. The seller then filed a counter and PayPal issued Humanity Organics a credit for the purchase price. That is left out of their report above as well. I contacted PayPal to see why they ruled in favor of the seller. PayPal stated they did not, out of fairness to both parties Paypal made both whole.

This frivolous report by the seller needs to be removed ASAP.


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