- The client (Atifa Albarwani) purchased a flower wall on 15th Sep from online store www.theflowerwallcompany.com.
- Payment was made with credit card through stripe (credit card payment provider) Buyer details: ATIFA ALBARWANI 504 ELM GROVE TRAIL FORNEY TX 75126 Tel: 4693144228 Email: atifabarwani@yahoo.com
- Product was dispatched with UPS on 27th Sep. Tracking number 1Z7A03740395877728. Shipping can take up to 8 weeks, due to covid-19 UPS had delayed in delivering goods to buyers
- From early October The Flower Wall Company had been in daily contact with the shipping provider and the client for the product to be delivered.
- 30th Oct the client made a credit card charge back for the product not being delivered, even though she was informed the parcel in the US and waiting to clear customs. Fund where returned to the buyer within 24 hours
- When a client makes a purchase via the online store www.theflowerwallcompany.com they agree to the terms and conditions including shipping force majeure. https://theflowerwallcompany.com/terms
- The client received the product on 11th November
- After the client made the charge back and received the product they are not communicating to our emails to resolve the issue.
- In additional the client is using the product and uploading the purchase onto her social media account: https://www.instagram.com/flowerwalldallas/?hl=en
- The buyer knowingly purchased the product with the intention to make a charge back once the product arrived in the US