|Purchase date:||September 2016|
|Buyer's name:||Lisa Wright|
|Buyer's address||25 KENDAL DRIVE, FERRY FRYSTON, CASTLEFORD, WEST YORKSHIRE WF10 3SP|
|Buyer's country:||United Kingdom|
|Category:||Health & Beauty|
Lisa Wright claimed that several bottles of a skin serum "evaporated", even though they are supplied in an airtight bottle.
Because we had never heard of this issue before after selling many thousands of these bottles for years, we asked her some questions to help identify whether it may have been due to how she stored or handled the bottle. She immediately became beligerent, saying that she could not know whether we were lying about the fact that we never heard that complaint before. We really wanted some more info on this case, since previously she behaved in an irrational manner.
Since she accused us of lying, we refunded her but told her we'd not sell to her again. She then made a long series of demands, asking for a list of all products she ordered from us, the "name of your senior partner" and said that she would make a complaing to the Ombudsman about our company if we did not comply to her demands. She also said that we should seek psychiatric treatment.
Since threatening to cause damage to our company by filing complaints to a 3rd party is reason for public blacklisting as per our T&C she agreed to, we publicly blacklisted her for a few days, as a warning. She then kept escalating, saying she would take the issue of temporary blacklisting to court. Note that she had, when she made her purchase, explicitly agreed to public blacklisting in case of threats, blackmail or extreme rudeness.
Finally she proceeded to post online (TrustPilot reviews/592aba5769020e0a70683d35) the libelous accusation that our company was guilty of committing crimes and that our management is untrustworthy. For this violation of our T&C and libelous accusation (libel is a crime in the UK), we will again publicly blacklist her, but this time permanently.
|Buyer's IP address:||188.8.131.52|