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Bad Buyer: blowfelt007@virginmedia.com

Details

Purchase date:September 2016
Buyer's name:Lisa Wright
Buyer's username:n/a
E-mail:blowfelt007@virginmedia.com
Phone number:07941494868
Buyer's address25 KENDAL DRIVE, FERRY FRYSTON, CASTLEFORD, WEST YORKSHIRE WF10 3SP
Store:other
Buyer's country:United Kingdom
Payment method:PayPal
Category:Health & Beauty
Details:

Lisa Wright claimed that several bottles of a skin serum "evaporated", even though they are supplied in an airtight bottle.

Because we had never heard of this issue before after selling many thousands of these bottles for years, we asked her some questions to help identify whether it may have been due to how she stored or handled the bottle. She immediately became beligerent, saying that she could not know whether we were lying about the fact that we never heard that complaint before. We really wanted some more info on this case, since previously she behaved in an irrational manner.

Since she accused us of lying, we refunded her but told her we'd not sell to her again. She then made a long series of demands, asking for a list of all products she ordered from us, the "name of your senior partner" and said that she would make a complaing to the Ombudsman about our company if we did not comply to her demands. She also said that we should seek psychiatric treatment.

Since threatening to cause damage to our company by filing complaints to a 3rd party is reason for public blacklisting as per our T&C she agreed to, we publicly blacklisted her for a few days, as a warning. She then kept escalating, saying she would take the issue of temporary blacklisting to court. Note that she had, when she made her purchase, explicitly agreed to public blacklisting in case of threats, blackmail or extreme rudeness.

Finally she proceeded to post online (TrustPilot reviews/592aba5769020e0a70683d35) the libelous accusation that our company was guilty of committing crimes and that our management is untrustworthy. For this violation of our T&C and libelous accusation (libel is a crime in the UK), we will again publicly blacklist her, but this time permanently.

Buyer's IP address:82.47.137.76
Reported at:
Reporter:141.101.X.X
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Comments

This evidence is fabricated and is not the true wording of what was said.I have all the evidence I need,if you want to take matter further,that will contradicts the false statement written above.

Whoever posted the above information have committed criminal libel by publishing false accusations about me to try and damage my reputation,character and integrity.


Posted 7 months ago by 162.158.X.X Report as SPAM

Knowingly falsely accusing someone of a crime is a crime in itself, and you have provided evidence for our claims on TrustPilot where you acknowledged both your identity as the fact you accused us of dishonesty (while we refunded you, even though you offered no evidence to your claims). How can we possibly be dishonest when we refunded you for a spurious, unproven claim, Lisa Wright of Castleford? Accusing a merchant of fundamental dishonesty is very severe libel and unless you can prove it in a UK court, a libel suit against you will result in damages for us as well as payment of our legal costs and a penalty for you. The only way to avoid this in a UK court is to be able to prove that your accusation is correct. Unless you remove the accusations, you'll soon recieve a letter from our legal representative in the UK. Accusing a company of dishonesty in the UK is a financial death sentence, unless you can prove it beyond reasonable doubt in a Court of Law.


Posted 7 months ago by 141.101.X.X Report as SPAM

I have never said you where dishonest,these are your own words.I even asked you to show me the evidence where I called you dishonest,you never did,or have.Sarah Vaughter never asked me to return the faulty goods to be examine,otherwise I would have.Sarah offered me a refund,but I wanted a replacement of the same product so we could workout if there was a fault with it,she refused and insisted on a refund.She then accused me of fraud after accepting the refund.I put all the evidence on their website www.owndoc.com after Sarah blacklisted me,but she took it off their site after realizing it made her out to be the liar.I await your letter.


Posted 7 months ago by 162.158.X.X Report as SPAM

You called me dishonest on your TrustPilt review. You may have edited that recently, as you keep editing that "review" and adding new rants. In any case, we're consulting a libel attorney, they will preserve the evidence and the last time I had a look at it, it was libelous, accusing us of being untrustworthy and "having comitted a crime".


Posted 7 months ago by 141.101.X.X Report as SPAM

The reason we insisted on refunding you was because you said that I was a liar. In such cases we decline to do further business with the customer.


Posted 7 months ago by 141.101.X.X Report as SPAM

I have never edited 'dishonest' in my Trustpilot review.You have got yourself all worked up,you are confusing yourself with what 'you' said in your email from the onset of this matter.Your the one who tries to new rants and put words into peoples mouths,claiming they said words.There you go again,say I called you a liar,show me the evidence where I called you a liar.Don't just show people part of the evidence on your site that only benefits owndoc,show everyone the full evidence (emails),then people can decide for themselves who is in the wrong.


Posted 7 months ago by 162.158.X.X Report as SPAM

Btw Sarah,what was your reasons for taking down my emails I posted on their website that contained all the evidence to this incident?


Posted 7 months ago by 162.158.X.X Report as SPAM

You posted on TrustPilot your own words as part of the plagiarized emails you published, authored partly by myself, without permission. You said that you did not believe me when I said that we never had a complaint about evaporation. That amounts calling me a liar. In the TrustPilot review you wrote that I committed a crime (of publicly blacklisting you as per our T&C you agreed with, in case you would libel us online) and you wrote that I was untrustworthy. These statements constitute libel. You can keep denying this, but as I said, this issue will be handled by our attorneys and the only reason I clarify things here is for our potential customers reading your allegations.


Posted 7 months ago by 141.101.X.X Report as SPAM

I put the email on Trustpilot to prove your spouting of lies about me.You haven't even tried to defend yourself because those emails will uncover your lies.If I could put them on this site (won't let me,too many),then I would.My emails will also prove what was actually said,not what you want to believe I said.You have even changed your mind about me saying I called you a liar.You are now saying 'it amounts to calling you a liar'.Stop digging that hole and engage in your brain before opening your mouth.I was wondering why you haven't answered my question about taking down my emails from your website,did you merely forget,or haven't thought of a convincing answer yet.


Posted 7 months ago by 162.158.X.X Report as SPAM

I have also resent you my complaint (added some new issues) which I sent to you in December 2016 which you failed to respond to.Please don't forget to answer my question about why you took my emails off your website.


Posted 7 months ago by 162.158.X.X Report as SPAM

In a private conversation, you called me a liar and I refunded you and decined you further business. You then said you wanted more money or you would libel us online. When I declined to pay you more, you libeled us online. We then publicly blacklisted you, and you then proceeded to call us a criminal organization and me untrustorthy. You are guolty of aggravated libel (making knowingly false statement with intent to cause financial harm) and Copyright violations. Your own posting of the discussion on Trustpilot proves our version of the story, Lisa Wright from Castleford. Mrs. Lisa wright committed criminal Libel with intent to do financial damage, with motive anger that we declined further orders from her and that we temporarily blacklisted her due to threats, rudeness and unsubstantiated refund demands (that we gave into).


Posted 7 months ago by 141.101.X.X Report as SPAM

As to your claim of us "taking down emails on our website": Our website is an eCommerce site and at no point has ever displayed to the public any emails between you and us.


Posted 7 months ago by 141.101.X.X Report as SPAM

And you state I the one who is editing and adding new rants,now you are saying it was a private conversation because you have no evidence to prove I called you a liar,have you? Please could you enlighten me on how this private conversation took place because you Keep on moving the goal post everytime I catch you out,was it by phone or by email? So you agree to temporarily blacklisted me on 15/9/2016?,and the posting of my emails is the real reason why you temporarily blacklisted me,isn't it? Sarah Vaughter blacklisted me well before she accused me of criminal libel against them.This makes owndoc libel against me if their T&C's state they can blacklist me if I first commit libel against them online.This isn't much to ask,just post those emails online to prove what you are saying is true instead of fishing for clues.


Posted 7 months ago by 162.158.X.X Report as SPAM

Why didn't you respond to the complaint I made back about in December 2016? And why haven't you responded to my recent complaint on the 29th May 2017.

I never said anything about,and you quote 'I wanted more money of you' nor did I Libel you online.My review about owndoc was only posted on Trustpilot a few days ago,but you still blacklisted me in September 2016.Have you got supporting evidence that I libeled you online back in September 2016?

Don't spout off what you can't prove because you cannot be ignorant in law by just saying,they said this,or they said that.You have to have supporting evidence to backup your allegations (which you defiantly haven't got ),otherwise you lose your case.


Posted 7 months ago by 162.158.X.X Report as SPAM

You posted thiis private conversation YOURSELF on TrustPilot, where you called me a liar. You committed a Copyright violation doing so. So stop asking me to provide evidence - you have done that yourself.

Then you're getting cause and effect mixed up: The reason we temporarily blacklisted you was due to you committing many violations of our T&C: Insulting us, blackmailing us, threatening to defame us online, obtaining a refund on fraudulent grounds.

The reason for permanently blacklisting you is the criminal libel you commited against us by PUBLICLY calling us criminals and liars on TrustPilot. We never stole a penny from you (we refunded you!) and we never lied to you.

I hope it's all clear now.


Posted 7 months ago by 141.101.X.X Report as SPAM

We will win a libel case against you, since the burden of evidence when a person (you) is accused of libel is on the accused. Unless you can prove to the court that "Sarah is unreliable" and your other allegations, you will have to pay a penalty for deliberately causing financial damage to a UK company. You will discover soon enough how libel cases work, in the UK.


Posted 7 months ago by 141.101.X.X Report as SPAM

According to the contract you and us had, you permitted us to permanently blacklist you, yet we only did that temporarily. Also, we believed your non-credible claim on your word and refunded you. Yet you accuse us publicly of "committing the crime of blacklisting you" and "being untrustworthy". That amounts to knowingly making false statements in public with the aim of causing great financial damage to us. You even are calling for a boycot of our products. So it clearly is done with the aim of causing damage, hence CRIMINAL libel, aggravated libel.


Posted 7 months ago by 141.101.X.X Report as SPAM

Are you refusing to answer my question about my complaint,or can't you answer the question?

You can believe what you want about what you think I said it doesn't make any difference at all.I have all the evidence I need to prove what I said,and what happened.

Whatever your T&Cs state,it does not allow you to temporarily blacklist (you blacklisted me in September 2016,which you have admitted to doing so this in your comments) me for doing nothing wrong,then try to twisting it by blaming me to get out of committing libel against me.I doesn't matter what you think,you have to prove it.I doubt you can when Sarah offered me a refund,then accused me of committing fraud after I accepted.This was after I asked Sarah to send me another serum so we could try and work out why the serum was evaporating.Sarah also told me she would not be taking anymore orders from me.Work it out,it isn't that hard.How many more people are going to step in to this argument after I keep catch them out.


Posted 7 months ago by 162.158.X.X Report as SPAM

You were very temporarily blacklisted for accusing me of lying, threatening to libel us and obtaining a refund under questionable circumstances. You were permanently blacklisted for committing actual libel.


Posted 7 months ago by 141.101.X.X Report as SPAM

So are you refusing to acknowledge my complaint,or even answer my question about why you haven't responded to my complaint?.

Temporarily or not,you have still committed libel against me by blacklisting me in September 2016 without me libeling your company online.You still insist I called you a liar amongst all the evidence where I called you a liar.Like everything else you accuse me of,you have never proven any of your allegation even though I keep challenging you and asking to to prove them.ent,calling you a liar,trying to get more money out of your company and all the other words you have accused me off.


Posted 7 months ago by 162.158.X.X Report as SPAM

You are confused as to what constitutes libel. You are guilty of libel, by spreading falsehoods that cause damage to a person and/or company. When facts are true, they are not libelous, under UK Law. What we very temporarily did in your case was publishing true facts about you. As a courtesy we removed that blacklisting, even though you entered into a contractual agreement with us that you permitted such blacklisting in case of threats, insults etc. You are free to sue us if you think we libeled you, just as we are free to sue you.


Posted 7 months ago by 141.101.X.X Report as SPAM

I submitted my last post by mistake before I corrected it.I have been introuch with the owner of this site to see if I can correct it.

Anyway this is what I meant to say.
So are you refusing to acknowledge my complaint,or even answer my question about why you haven't responded to my complaint?

Temporarily or not,you have still committed libel against me by blacklisting me in September 2016.So where is your evidence that I was going to libel in September 2016? And where is your evidence to justify your action of libeling me online in September 2016?

You still insist I called you a liar,like all the other words,trying to get more money out of your company,fraudulent etc.You have never proven your allegations,even though I keep asking you to prove them.


Posted 7 months ago by 162.158.X.X Report as SPAM

You are not listening. We never libeled you. Your definition of libel is "publishing my name & address". The legal definition of libel is very different and you are ignoring that. Note that accusing us of libel is accusing us of an offense. Falsely accusing someone of an offense is an offense. So, thus far you are in our opinion guilty of the following offenses: (1) False accusations of crimes (2) Libel (3) Copyright violations. As to your "complaints", we already discussed you "complaints" in great detail. Now WE have complaints, and you will discover that actions have consequences.


Posted 7 months ago by 141.101.X.X Report as SPAM

Also, the burden of proof is on the accuser (in this case, you). We do not have to prove anything. We are the libeled party, you libeled us here: https://uk.trustpilot.com/reviews/592aba5769020e0a70683d35
You do not understand what libel is. Libel is a prisonable offense in the UK and it means that you falsely accuse a person or a company of something that could cause them damage. By calling me untrustworthy, you made yoursefl guilty of that offense, unless you can prove to a UK court that indeed I am untrustworthy. If you can not prove that, you will have to pay (1) a fine, (2) the court costs, (3) the cost of your and our legal representation.


Posted 7 months ago by 141.101.X.X Report as SPAM

At https://uk.trustpilot.com/reviews/592aba5769020e0a70683d35 you comitted two prisonable offenses of libel:

(1) Calling the CEO of our company untrustworthy, whilst knowing that was a false statement,

(2) Claiming that our company comitted a criminal offense, whilst knowing that was a false statement.


Posted 7 months ago by 141.101.X.X Report as SPAM

Since the burden of proof in libel cases lies with the libeler, you have to prove both (1) and (2) beyond a reasonable doubt in a UK court of Law, and if you fail to do so for BOTH counts, you will be fined and convicted to pay all legal costs. So I am asking you to remove all libel and to refrain from further libel, or we will initiate legal action.


Posted 7 months ago by 141.101.X.X Report as SPAM

You have never disgust my complaint,nor did you respond to my complaint and ignored my complaint email in December 2016.Don't just say it,show me the evidence where you disgust my complaint in detail?

Like all your allegations,you have never ever shown me,when asked,any evidence that will backup your allegations,wonder why?

The burden of proof to applies to owndoc when you libeling me for no apparent reason in September 2016.You also

You offered me a refund,then accused me of being fraudulent when I accepted your refund,which is a lie in my book.You said I had mental issues because of my grammar,you published this online.You said you refunded me when I became belligerent,rude and threatened unspecified issues.You put this online,which is libel in my book.

Knowingly and willfully making false or fraudulent statements,then publishing them online is a crime and also libel.


Posted 7 months ago by 162.158.X.X Report as SPAM

We will not disgust your complaint.


Posted 7 months ago by 141.101.X.X Report as SPAM

You libeled me online by quoting this comment 'obtaining a refund on fraudulent grounds'.You offered me a refund and I trusted you,you then claimed I was fraudulent after accepting the refund.This makes you untrustworthy meaning, 'not able to be relied on as honest or truthful'.

You said in you earlier,and you quote: 'As to your "complaints", we already discussed you "complaints" in great detail'.You are now and you quote: We will not disguce


Posted 7 months ago by 162.158.X.X Report as SPAM

I RECTIFY MY ERROR IN MY LAST POST (2nd Paragraph).
You said in your earlier post,and you quote: 'As to your "complaints", we already discussed you "complaints" in great detail'. In your last post,and you quote: 'We will not disgust your complaint'. You are admitting to lying yourself with your own comments.I rest my case.


Posted 7 months ago by 162.158.X.X Report as SPAM

I also rest my case. You'll hear from our attorney.


Posted 7 months ago by 141.101.X.X Report as SPAM

You have also breach my human rights,fearing for my family and safety by publishing my name and address.Also,no punishment without law and finding me guilty on offence (fraud),is a breach of Article 7.I await to hear from your attorney.

Have a nice day.


Posted 7 months ago by 162.158.X.X Report as SPAM

In addition, Lisa Wright is guilty of Copyright violations, stalking/harassment and making veiled death threats in very apparent anger, causing considerable fear for life, calling us a "scammer" and saying: "I have your address" "I will make a personal visit to come and see you." We will contact the Police in her local jurisdiction.


Posted 2 months ago by 141.101.X.X Report as SPAM
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