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Bad Buyer: Michelle Beigel

Details

Purchase date:December 2017
Buyer's name:Michelle Beigel
Buyer's username:Michelle Beigel
Phone number:480-822-8740
Buyer's address341 N 21ST PL COOLIDGE, AZ 85128­-3218
Store:Amazon
Buyer's country:United States
Payment method:other
Category:Clothing, Shoes & Accessories
Details:

This Buyer is an absolute con artist. She ordered a Michael Kors Designer Handbag from my Amazon store, worth $268, and then opened a return request, stating I sent her the wrong bag.

I have been selling online for over 10 years, I run a small shop and never make mistakes like that. I wrote the Buyer, asking for a photo of what she claims was sent to her, and if the mistake had been mine, I would pay for return shipping costs. (My normal return policy is Buyer pays return shipping costs and the refund is less a 15% restocking fee, and original shipping costs.)

I asked her twice, to send photos, which she didn't do.

I also asked her for photos of the Tyvek bands attached to her bag. To prevent fraud, all of our items are sent out with Tyvek Security Bands, which cannot be removed, unless they are cut off. Our return policy clearly states that if the Tyvek Bands have been removed, or tampered with, the return could not be processed. The bag we mailed her had two, bright yellow Tyvek Bands attached to it. One was attached to the handle and one was attached to the removable MK Charm, on the front of the bag. The unique numbers from those bands were on her packing slip as well, which further identified the bag.

The Buyer then opened an A-Z claim against me, where I presented my case, and Amazon asked her to provide proof of her claim, which she again refused to do. (How hard is it to shoot a photo with your phone? Everyone is on their phone 24 hours a day.) Her refusal to send visual "proof" of this "wrong item sent" upped our concern that she was trying to pull off a fraudulent return.

She wrote Amazon, outraged, that I was questioning her ethics. She stated she had never had such a "bad" experience, buying on Amazon, in the past.

I checked the box on Amazon, that "allowed" the return (since I knew I had to accept it anyways), and then she called regular Amazon Customer Service (not the A-Z claim), stating she wanted me to pay for return shipping.

I told her again, she would need to provide us proof, that we sent the wrong bag, before we would pay for return shipping. She again refused our request, which to us, could only mean, she was going to ship back something completely different.

She then emailed again, stating that Amazon Customer Service, had "graciously" paid for her return shipping, which was "more" than what I did for her.

When her return arrived, my associate videotaped me, opening her package, showing her return label, (which showed the package came from her.) The box was also not large enough to accommodate the bag that was shipped to her, of which I took photos and videos of, as proof.

When I opened the box, there was a heavily used and damaged, Michael Kors bag inside, that we had never sent to her, since:
#1 - None of my Tyvek Bands were attached
#2 - We didn't have that item in stock, and
#3 - We had never sold that item on Amazon, ever

This buyer, Michelle Beigel, was caught red-handed, as a liar, a cheat and a fraud.

This Buyer managed to scam me AND Amazon out of a brand new, $265 Michael Kors Handbag, she got Amazon to pay for the return shipping, on this fraudulent return, and then, of course, she leaves me inappropriate 1-star feedback, stating I had sent her the wrong bag.

I did win the A-Z case on Amazon, because of the proof I provided, and per Amazon policy, I was at least able to keep a 50% restocking fee, to recoup the cost of the bag I lost, to this lying, cheating customer.

Amazon then went on to pay this Buyer, the remainder of the balance, even though I won the case! Gotta love Amazon....

I hope that no other Seller has to deal with this crazy buyer and her lies.

She is registered as a Business Buyer on Amazon, and ships items to her business address.

Gotta love small "business" owners, who cheat other business owners, out of their money and products.

In my 10+ years of selling Designer and Luxury Handbags online, I have never been cheated by anyone, like this Buyer, Michelle Beigel.

Reported at:
Reporter:162.158.X.X
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Comments

Sorry to say this is my sister. I don't have contact with her. Sure wish I could help you.


Posted about 4 years ago by 172.68.X.X Report as SPAM

I'm her mother and feel bad she did this and got away with it! We've been estranged for many years. Luckily the rest of my family makes me proud and happy.


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Posted almost 4 years ago by 103.22.X.X Report as SPAM

I agree this is a bad buyer. Purchased something from my company also and when she realized she would have to pay return shipping she got really nasty.


Posted about 3 years ago by 162.158.X.X Report as SPAM

There are plenty of sellers who would post a buyer’s information to such a site just as retaliation for a return or even for a legitimate complaint. I would not use those sites. And by the way, posting buyers’ information on sites like that is a violation of Amazon’s Privacy Policy which every seller agrees to follow.


Posted about 3 years ago by 162.158.X.X Report as SPAM

You’re upset because she left you a bad review after you advertised one thing and sipped something completely cheap and not the right color. You should’ve just accepted the return and you wouldn’t have received a 1 Star review and comment warning other customers that your merchandise is cheap.


Posted about 3 years ago by 162.158.X.X Report as SPAM

Michelle Beigel committed Grand Theft and Mail Fraud, by returning a used and damaged bag, across state lines, (instead of the brand new bag that we shipped to her).

We have photo and video proof of the used bag she returned to us, along with the mailing label that shows it was shipped from her address. Criminals are so stupid...the used bag that Michelle shipped back to us, we never even had for sale on Amazon.

Under Section 812.014, Florida Statutes, Grand Theft is defined as the unlawful taking of property, valued at $300.00 or more, with the intent to deprive the owner of his or her rights to the property.

Grand Theft is a third degree felony, punishable by up to 5 years in prison or 5 years of probation and a $5,000 fine.

Michelle Beigel was also reported to IC3.gov, for her actions, which are punishable by law.

Anyone can have an opinion. What we have are the facts. We would be happy to supply anyone with photo and video proof to support our case.


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Posted about 3 years ago by 172.69.X.X Report as SPAM

There are plenty of sellers who would post a buyer’s information to such a site like this just as retaliation for a return or even for a legitimate complaint. I would not use this site because anyone can post here including spam. And by the way, posting buyers’ information on sites like that is a violation of Amazon’s Privacy Policy which every seller agrees to follow so this information seems spiteful in the least.


Posted about 3 years ago by 162.158.X.X Report as SPAM

The info here isn't "spiteful" at all. It is meant to alert other Sellers to the fraudulent buying practices of Michelle Beigel, who committed Grand Theft and Mail Fraud, which is AGAINST THE LAW.

Anyone can have an opinion. What we have are the facts.

As we stated above, we would be happy to supply anyone with photo and video proof to support our case, that Michelle Beigel BROKE THE LAW, which is actually worse than violating Amazon's "privacy policy."


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