Buyer ordered product through eBay to ship to a confirmed shipping address. We shipped signature required. Buyer looked up tracking, figured out the location the item shipped from, figured out the shippers in the area, and called the shipping company pretending to be an employee of the shipper to have the item forwarded to a different address. It was delivered to the new address and signed for by the someone with the same last name as the buyer but a different first name. 3 months later the buyer claims that the purchase was not authorized. We cannot win any dispute since the buyer redirected the package claiming to be the shipper and not the buyer. If this was simply a stolen credit card, eBay, or PayPal account the fraudster wouldn't need to bother to impersonate anyone, instead the buyer made sure that he / she would win a dispute by doing research so they could claim to be the shipper and effectively negate all forms of seller protection and get their money back. The shipping company SHOULD be on the hook for this since they didn't verify via caller ID but that is not part of any of their policies; the only way to prevent this is to disable ALL re-route / forwarding options in your account with the shipper. SELLERS BEWARE... MAKE SURE ALL YOUR SHIPMENTS DISALLOW ANY REDIRECTION, EVEN BY YOU since these fraudsters are using every online search tool they can to carry out these exploits... this buyer found out a lot of information about our shipping location and the employees... enough that they were able to perpetrate this fraud.