This buyer buys the products then wants you to refund money saying she will have to open a case against you. She will say items are missing, damaged or used. Most people tell her to keep or throw away the items because it will cost the seller more $ on a return. She will keep any new Lansome/ Estee Lauder products and re-sell. She makes about $4,000 a month on this scam. Uses EBay policy's to steal from honest sellers. She got me twice before I caught and blocked them from buying. Most people do not report because they don't know it's being done. Had a friend make contact with people on her buyer list and 4 out of every 5 had this done to them. At least the people that have been contacted are now aware. She waits about 15 day to post your item for sale in her EBay store. Makes me sick that EBay only care about what $ they are getting and letting people scam like this. I thought this company started to help his wife sell PEZ not to allow scammers to make money for themselves and EBay.