Put up a brand new good-until-cancelled listing on eBay after purchasing 15 Craftsman weed wackers in bulk at Sears. Shipped them off to a great fulfillment center we work with. Sale goes through and this buyer (who is probably using a fake name) immediately creates an item not as described case, claiming there's an incomplete Ryobi weed wacker in the box. Problem #1 Sears doesn't carry Ryobi and we inspected every box and sealed them back up to ensure the buyer got what he ordered. Even the shipping weight of 11.9 pounds matched all of our previous UPS tracking shipments. We ask in the case for some photos, but he says he doesn't know how to take pictures on his mobile phone - even though Paypal shows us that he bought our trimmer using a mobile phone. Claims he's not tech savvy and doesn't understand what upload means.

So we pay for a return shipping label and give him instructions. After that, he still decides to escalate the case to eBay support before even following the instructions. eBay tells us he paid for his own return shipping label and we fear the worst--that he's going to ship to a local business in our return zip code, to make it look like he returned the item. Fortunately, we did get the item back but it's clearly not what we sold to him. Thankfully, we have clout with Sears and they still accepted the return and processed a refund for us, but I doubt they'd do it again.

eBay support was a complete joke as usual. Their spring seller update for 2019 claims they are working on rolling out seller protections for sellers that have good track records (we've sold for 21 years with 100% positive feedback), however they told us we needed to refund the scamming buyer within two days of the item being returned.

This is a dodgy scammer, either he took over the account of someone that's a decent buyer, or he buys cheap items, gets lots of good feedback and just scams sellers for big ticket items once in a while. Either way, I would not risk selling anything to this jerk ever again. Add him to your block list. He tried to be argumentative in the case and didn't follow any of our instructions regarding the return. Since this experience we added a return policy to the item, rather than say we don't accept returns. What's the point if eBay allows scammers to use loopholes to force returns on sellers anyway?