Incompetent buyer Gretchen Robbins of San Pedro, CA does not understand how seller ratings work. Instead of rating the transaction, she rates her opinion of the item. If you don't like the item you bought, then leave a bad review on the manufacturer's website. The seller IS NOT RESPONSIBLE for the manufacturing process and the characteristics of the item. YOU ARE SUPPOSED TO RATE the seller based on ship time, packaging, item description (detailed, accurate), seller responsiveness, etc.

ALSO, reviews should be left within 3 DAYS of receipt, NOT 3 WEEKS! Any reviews left after 3 days are too late to count.

It should be noted that Gretchen Robbins changed her username from @gretchen_r6145 to @cometgirlaustin