They purchased a kit of many auto parts items; then report they only receive small part of the kit - then demand free parts claimed missing or full cash refund (and they keep most expensive of the parts). WE know what box we sent and that box is much larger than their claim what was received; we are small company only 3 people and if we did make a mistake; the parts would have been shipped in padded flat rate envelope - not a box. We noted recently the news about the couple in Indiana ripped off Amazon just like this over $1million.