Lana Sito pleaced an order but she refused to provide her surname, which we did not know at that stage (later we used sleuthing to discover her surname for the purpose of this blacklisting) When we asked her to provide it, she refused and became beligerent, accusing us of all kinds of fictional transgressions. The conversation ended with her telling us: "Go Fuck yourself!", "Go to hell", "You're impolite" and "I will tell everyone that you have no customer service". She said she would do as much damage to our company as she could possibly manage by emailing all her friends about us and putting up bad reviews of our company.