We sent order as buyer's request in 2 different packages and different days.
When he receied the order he opened dispute for partical refund for one product. we had already refunded US $ 12.70 to buer on 2013-10-25 10:27.

But he still left us negative feedback for "terrible...where is my money they said they would return me?? "
We contacted him, but didn't get reply.
So we report him to your organization, hope you can notice him to all your members.