When you received an item has problem，you contact seller，seller gave you suggestions，you try it，and tell seller the result，seller will offer your a solution based on the result . Most of the problem can solved after try the suggestions.
If not,seller will help.

Why should we think your stuip ass hole is telling the truth if you not even want to try the suggestions and replied with Arrogant attitude?
We have did some backround research on this guy,he is a scam,it will say your item is bad,and he will refuse to try any suggestion and tips you gave him,he will only ask refund. He is aiming on the problem that is not able to show by picture or video. So if he refuse your suggestion,you have no way to proof he is lying,so ebay would most likely to help him get his money back,completely loose on seller side.

Do not sell to this guy ever. We are so glad to expose you.