Mr. Autar hired us to install a heavy duty self supported communications tower including concrete base. As the tower hardware and building materials for this type of project costs a few thousand dollars and are quite bulky, these are always ordered and purchased from the supplier before the job and are non-refundable.

Because of this, building materials must be purchased up front by the customer and like most contractors, the labour portion of the cost only has to be paid once the job is done. As installation first involves digging a 4’ x 4’ x 4’ hole and filling it with concrete, installation does take several days to complete and can be delayed due to inclement weather and Mr. Autar was advised of this.

Mr. Autar voluntarily paid us $4,689.49 in early November 2021 on the quote we provided which represents the cost of the materials including tax. As Mr. Autar took possession of his new house only on November 26th, 2021, this job was scheduled to begin the next day on the 27th however due to bad weather being forecast for that weekend, the job got rescheduled for Friday December 3rd.

We were then recently notified that on December 1st, Mr. Autar had filed a chargeback with his credit card even before even having the courtesy to speak with us over the phone and the next day on December 2nd, Mr. Autar called us requesting to cancel as he had changed his mind. We advised him that as the materials were already purchased from our supplier, the amount already paid is non-refundable as the materials can’t be returned back to our supplier.

To avoid this situation happening to other contractors out there, we strongly recommend that anyone wishing to do business with Eindu Autar only accept FULL UPFRONT PAYMENT via e-Transfer, certified cheque or cash.

Dr. Sat – The Satellite Doctor