This buyer took 3 weeks to report the order we sent her as missing. She gave us a long story (always suspicious) about her postal service being reliable and that she knew her Postman really well and that all her neighbours were trustworthy, etc, etc.

When we showed her the proof that her (reliable, trustworthy Postman, whom she knew) had uploaded to the Royal Mail website, showing that he'd delivered her order to her front door 18 days earlier; posted it through her letter box & signed for it on her behalf (because of Covid restrictions), she still denied she'd received it.

Well then, either the (reliable, trustworthy) Postman, whom she knows is lying; she is lying; someone in her household has taken it; or one of her (trustworthy) neighbours has had it for nearly 3 weeks.....

When politely asked if she could ask her Postman or one of her neighbours about the missing parcel, she got nasty and refused - stating "why should she?" She either wanted another order sent out or a full refund.

This is one thoroughly unpleasant character & a thief to boot! Do not deal with her.