Buyer received order, claimed it wasn't in condition advertised, demanded refund. We stated we would refund if returned. he then wanted to exchange for a "nicer" copy. We agreed, and he sent the first order back. It was in as new condition, as advertised. We sent our only other copy, also as new. We sent with signature confirmation, which was received. Now, buyer is saying he did not receive the replacement copy, despite the signature.